The customer journey is at the heart of what we do. We see it as every touch the homeowners we serve have with every individual in our family. Our Customer Care Specialists help schedule appointments for homeowners, and plan out our installations to ensure it’s a 5-star experience.
WALK ALONGSIDE HOMEOWNERS: let’s be real, it’s worrisome when someone will be coming to fix your home. In this role, you’ll help homeowners understand what the installation process will look like by answering questions, ensuring our scheduling timeframe works for them, and solving problems.
ENSURE A SEAMLESS EXPERIENCE: this is really dotting all the I’s and crossing all the T’s. This includes contacting utility locates, pulling permits if needed, and ensuring sold projects are correct.
TAKE CARE OF FAMILY: make sure our crew has what they need, help them communicate with the homeowner when needed, and ensure everyone in the process is treated with a human element.
COMPETITIVE HOURLY WAGE! GROWTH POTENTIAL! 25% of our employees are promoted each year.
BENEFITS: Medical, Dental, Vision insurance; 401(k) with profitability match – 5% for 15+ years; 3 weeks paid time off & 7 holidays; company paid life insurance; paid paternal / maternity leave.
WORK LIFE INTEGRATION: our work schedule is predominantly Monday- Friday to allow time with your friends and family.
CULTURE ORIENTED: 5 years as Omaha’s / 2 years as Wichita’s Best Places to Work. 2021 Recipient of Baird Holm Sustained Excellence award, for repeatedly ranking in the top three in the Best Places to Work in Omaha survey.
INTEGRITY: Omaha’s only 4-time BBB Integrity Award Winner, Best of Omaha 2014-2021 winner.
MINDSET: Desire to challenge the status quo to redefine the construction industry. This means bringing a positive perspective to take down barriers and lift up those around you!
EXPERIENCE: Possess excellent interpersonal communication skills demonstrated through strong customer service experience (preferred 2 years minimum, retail, daycare, call center, customer service, etc). A combination of education and experience that illustrates a proven track record in this field. Those with prior experience handling logistics, scheduling, and calendars preferred.
REQUIREMENTS: Ability to meet the requirements of background check. EOE
If you think you’d be a great fit on our team, we’d love to have you apply. Learn more at www.gothrasher.com.